Refund policy

Effective Date: January 1, 2026

Welcome to PupStyleHub.store. We are committed to providing premium-quality pet apparel and accessories designed to keep your beloved companions comfortable, stylish, and happy. Your satisfaction is extremely important to us, and we strive to make every shopping experience simple, transparent, and worry-free.

This Return & Refund Policy explains your rights, our responsibilities, and the procedures for returns, exchanges, refunds, damaged items, cancellations, and other related matters. By placing an order on PupStyleHub.store, you acknowledge and agree to the terms described below.

Our Commitment

At PupStyleHub.store, we carefully select products that meet our quality standards before they are shipped. We understand that online shopping can occasionally result in unexpected situations, which is why we offer a fair and customer-friendly return policy.

Our goal is not only to deliver beautiful pet products but also to ensure that every customer feels confident shopping with us.

30-Day Return Policy

We proudly offer a 30-day return period.

You may request a return within 30 calendar days after receiving your order.

To qualify for a return, the product must:

Be unused
Be unwashed
Be in its original condition
Include all original packaging
Include any accessories or tags
Be free from pet hair, odors, stains, or damage

Products returned in unacceptable condition may be rejected or partially refunded depending on their condition.

Items Eligible for Return

Most products sold by PupStyleHub.store are eligible for return, including:

Dog clothing
Cat clothing
Pet raincoats
Harnesses
Pet dresses
Pet shirts
Pet accessories
Seasonal pet apparel
Fashion collections
Lifestyle accessories

Each returned item will be inspected before a refund is approved.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned unless they arrive damaged or defective.

These include but are not limited to:

Products showing signs of use
Washed clothing
Customized or personalized products
Clearance or final sale items
Gift cards
Products damaged by improper use
Products altered after delivery
Wrong Size

Because pet sizing varies by breed and body shape, we strongly encourage customers to carefully review our sizing charts before purchasing.

If the selected size does not fit your pet, you may request a return provided the item:

Has not been used
Is clean
Retains all original tags
Is returned within 30 days

Customers are responsible for reviewing sizing information before placing an order.

Damaged or Defective Products

We sincerely apologize if your order arrives damaged or defective.

If this happens, please contact us within 7 days of delivery.

Please include:

Order number
Product name
Clear photographs
Description of the issue

Once verified, we may provide:

A replacement
A partial refund
A full refund
Store credit

Depending on the situation, we may not require the damaged item to be returned.

Incorrect Items

If you receive the wrong product, wrong color, wrong size, or incorrect quantity due to our error, please notify us immediately.

After verification, we will provide an appropriate solution, which may include:

Shipping the correct item
Full replacement
Full refund
Partial refund when appropriate

We will cover all costs associated with correcting our mistake.

Lost Packages

If your shipment is confirmed lost during transit, please contact our support team.

We will investigate the shipment with the carrier.

If the package is officially declared lost, we will offer either:

A replacement shipment
A full refund

Processing times may vary depending on the shipping carrier's investigation.

Delayed Deliveries

While we strive to meet estimated delivery times, shipping delays may occasionally occur due to:

Customs inspections
Weather conditions
Carrier delays
Public holidays
High seasonal demand
Natural disasters
Transportation disruptions

Delivery delays alone do not automatically qualify for refunds.

However, if an order cannot reasonably be completed, our support team will work with you to find the best solution.

Order Cancellation

Orders may be canceled before they have entered processing.

Once an order has been packed or shipped, cancellation may no longer be possible.

If cancellation is approved before shipment, a full refund will be issued.

Exchange Policy

We currently accept exchanges for eligible products.

Exchange requests must meet the same requirements as returns.

Exchanges may be requested for:

Different size
Different color
Different variation

Availability depends on current inventory.

Return Process

To initiate a return:

Step 1

Contact our customer support team.

Email:

support@PupStyleHub.store

Include:

Full name
Order number
Reason for return
Photos if applicable

Step 2

Our team will review your request.

Step 3

If approved, return instructions will be sent.

Step 4

Ship the item according to the provided instructions.

Step 5

Once received and inspected, your refund or exchange will be processed.

Return Shipping

If the return is due to:

Customer preference
Wrong size selected
Change of mind

The customer is responsible for return shipping costs.

If the return is caused by:

Incorrect item
Damaged product
Manufacturer defect
Shipping error

PupStyleHub.store will cover reasonable return costs whenever applicable.

Inspection

Every returned item is inspected upon arrival.

Inspection includes:

Overall condition
Cleanliness
Packaging
Missing accessories
Signs of wear
Damage

Refund approval depends on successful inspection.

Refund Method

Approved refunds are issued to the original payment method.

Depending on your payment provider, refunds generally appear within:

Credit cards: 5–10 business days
Debit cards: 5–10 business days
PayPal: Usually within several business days
Other payment methods: Subject to provider processing times

Bank processing times are outside our control.

Partial Refunds

Partial refunds may be granted in situations including:

Missing packaging
Minor cosmetic damage caused after delivery
Missing accessories
Returned in less than original condition

Each case is evaluated individually.

Refused Deliveries

If a shipment is refused without prior authorization, any return shipping charges, customs fees, or carrier expenses may be deducted from the refund amount.

Customs Fees

International customers are responsible for any customs duties, taxes, import fees, or local governmental charges unless otherwise stated.

These fees are not refundable by PupStyleHub.store.

Promotional Products

If your purchase included free gifts or promotional items, these may also need to be returned before a full refund can be issued.

Failure to return promotional items may reduce the refund amount.

Fraud Prevention

To protect our customers, staff, and business, we reserve the right to decline returns or refunds involving:

Fraudulent claims
Excessive return activity
Abuse of our policies
Returned products inconsistent with reported issues

Each case is reviewed fairly and individually.

Product Color Disclaimer

We make every effort to accurately display product colors.

However, slight differences may occur due to:

Monitor settings
Mobile displays
Lighting conditions
Photography
Manufacturing batches

Minor color variations are not considered manufacturing defects.

Product Measurements

Please allow slight measurement differences due to manual manufacturing and production tolerances.

Small dimensional variations do not qualify as defects.

Force Majeure

PupStyleHub.store shall not be responsible for delays or inability to fulfill obligations caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Epidemics
Pandemics
Government actions
Transportation interruptions
Labor disputes
Severe weather
Customs delays
Consumer Rights

Nothing in this policy limits any statutory consumer rights provided under applicable laws.

Where local consumer protection laws provide additional rights, those rights shall prevail.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time to reflect operational, legal, or regulatory changes.

The most current version will always be published on PupStyleHub.store.

Continued use of our website after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

PupStyleHub.store

Address
3711 Rue Saint-Antoine O
Montréal, QC H4C 0C1
Canada

Email
support@PupStyleHub.store

Phone
(905) 235-7112

We appreciate your trust in PupStyleHub.store and are dedicated to providing a pleasant, transparent, and reliable shopping experience for you and your beloved pets.