Shipping policy

Effective Date: January 1, 2026

At PupStyleHub.store, we are committed to delivering premium pet apparel and accessories to customers around the world with reliable shipping, transparent communication, and exceptional service. Inspired by Scandinavian simplicity and care, we strive to make every step of your shopping experience smooth—from placing your order to receiving it at your doorstep.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or other shipping-related issues. By placing an order on PupStyleHub.store, you agree to the terms outlined below.

Worldwide Shipping

PupStyleHub.store proudly offers Worldwide Shipping.

We currently ship to most countries and regions where our shipping partners operate.

Our goal is to provide reliable delivery services regardless of where you live.

Please note that certain remote locations, islands, military addresses, or regions with shipping restrictions may experience longer delivery times or may not be eligible for shipping.

If we are unable to deliver to your location, we will notify you promptly and issue a full refund if payment has already been completed.

Free Shipping

We are pleased to offer Free Standard Shipping on all orders worldwide.

No minimum purchase is required.

There are no hidden shipping fees added during checkout for standard delivery.

From time to time, expedited shipping options may also be available at an additional cost depending on your destination.

Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

This estimate begins after your order has been processed and dispatched.

Delivery times may vary depending on:

Destination country
Customs processing
Local courier performance
Weather conditions
National holidays
Peak shopping seasons

While most orders arrive within the estimated timeframe, delivery dates cannot be guaranteed.

Order Processing

Orders are typically processed within 1–3 business days.

During periods of high demand, including holidays, promotional events, or new product launches, processing may require additional time.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been prepared, it will be handed over to one of our trusted shipping partners.

Order Confirmation

After placing an order, you will receive an order confirmation email containing:

Order number
Purchased items
Billing information
Shipping address
Order summary

Please review your confirmation carefully.

If you notice any errors, contact us immediately before your order enters processing.

Shipment Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

This email may include:

Tracking number
Shipping carrier
Estimated delivery window
Tracking link (when available)

Tracking information may require up to 48 hours to become active after shipment.

Shipping Partners

Depending on your location, your order may be delivered by one or more trusted logistics providers.

Shipping partners may include:

National postal services
International courier companies
Regional delivery providers
Last-mile delivery services

The selected carrier may vary depending on destination, shipping availability, and logistics efficiency.

Tracking Your Order

Most shipments include tracking.

You can monitor your package using the tracking information provided in your shipping confirmation email.

Tracking updates depend on the carrier and local postal systems.

Occasionally, tracking may pause while your package is in customs or in transit between distribution centers.

Multiple Shipments

If your order contains multiple products, items may be shipped separately.

This allows us to:

Speed up delivery
Reduce shipping delays
Ship products from the nearest fulfillment location

You will not be charged additional shipping fees for split shipments.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

Full name
Street address
Apartment or unit number
Postal code
City
Province or state
Country
Telephone number
Email address

PupStyleHub.store is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

Address Changes

If you need to change your shipping address, please contact us as soon as possible.

Address updates may only be made before your order has entered the shipping process.

Once an order has been dispatched, we are generally unable to modify the shipping address.

Undeliverable Packages

A shipment may be returned to us if:

The address is incorrect.
Delivery is refused.
The package is unclaimed.
The carrier cannot access the delivery location.

If a package is returned for these reasons, additional shipping charges may apply before reshipment.

Customs and Import Duties

International shipments may be subject to:

Customs duties
Import taxes
Value-added taxes (VAT)
Government handling fees
Local administrative charges

These fees are determined by your local customs authorities and are the responsibility of the customer unless otherwise stated.

PupStyleHub.store cannot predict or control these charges.

Customs Delays

Occasionally, customs authorities may inspect shipments.

Such inspections may result in delivery delays that are beyond our control.

We appreciate your patience and understanding should customs processing extend your delivery time.

Delivery Delays

Although we strive to meet our estimated delivery times, delays may occur due to circumstances including:

Severe weather
Natural disasters
Customs inspections
Transportation disruptions
Public holidays
Carrier delays
High shipping volumes
Global supply chain interruptions
Government restrictions
Unexpected logistical events

These situations are outside the control of PupStyleHub.store.

Lost Packages

If your tracking information indicates that your shipment has been lost, please contact our customer support team.

We will:

Investigate the shipment.
Coordinate with the shipping carrier.
Determine the appropriate resolution.

If a package is officially confirmed as lost, we will provide either:

A replacement shipment
A full refund
Damaged Deliveries

If your package arrives damaged, please notify us within 7 days of delivery.

Please include:

Order number
Photos of the packaging
Photos of the damaged product
Description of the issue

Our support team will evaluate the claim and offer an appropriate solution, which may include a replacement or refund.

Incorrect Shipments

If you receive:

The wrong product
Incorrect size
Wrong color
Incorrect quantity

Please contact us immediately.

Once verified, we will arrange the appropriate correction at no additional cost to you.

Refused Deliveries

If a shipment is refused without prior authorization, any return shipping costs, customs charges, or carrier fees incurred may be deducted from any eligible refund.

Delivery Completion

A shipment is considered delivered once it has been marked as delivered by the shipping carrier to the address provided during checkout.

Customers are encouraged to monitor tracking updates and ensure someone is available to receive the package where appropriate.

Shipping Restrictions

Certain products may be subject to shipping restrictions depending on local laws or carrier limitations.

We reserve the right to cancel orders that cannot legally or safely be delivered to the destination country.

If this occurs, customers will receive a full refund.

Force Majeure

PupStyleHub.store shall not be liable for delays caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Earthquakes
Floods
Wildfires
Severe weather
Epidemics
Pandemics
Labor strikes
Government regulations
Customs inspections
Transportation interruptions
Internet outages
Carrier disruptions

During such events, shipping timelines may be extended without liability.

Customer Responsibilities

Customers are responsible for:

Providing accurate shipping information.
Monitoring shipment tracking.
Responding to carrier delivery requests when necessary.
Paying any applicable customs or import fees.
Contacting us promptly if delivery issues arise.
Policy Updates

PupStyleHub.store reserves the right to update this Shipping Policy at any time to reflect operational improvements, shipping carrier changes, legal requirements, or service updates.

The latest version will always be available on our website.

Continued use of our services after updates constitutes acceptance of the revised Shipping Policy.

Contact Us

If you have any questions regarding shipping, order tracking, or delivery, please contact us.

PupStyleHub.store

Address
3711 Rue Saint-Antoine O
Montréal, QC H4C 0C1
Canada

Email
support@PupStyleHub.store

Phone
(905) 235-7112

Thank you for choosing PupStyleHub.store. We appreciate your trust and are dedicated to delivering stylish, comfortable, and thoughtfully designed pet products with reliable worldwide shipping and service inspired by Scandinavian simplicity, quality, and care.